It is the responsibility of the Customer to carefully inspect the goods immediately after they are delivered. Credit claims will only be recognized if made in the first instance by phone within 72 HOURS of receipt, and also in writing within 7 days of delivery. Claims outside this period will be at the absolute discretion of the Supplier, and its decision final and binding on the Customer. All Goods returned must be in original condition and packaging and complete in every detail. Goods will only be accepted if the freight is prepaid by the Customer.
In the event the Customer elects to return goods or cancel goods on order, the supplier at its absolute discretion reserves the right to charge a 10% handling fee on the amount involved. Further, no return of goods will be accepted, without prior approval of the Supplier in writing. Returns/exchanges must be issued within a 30 day period unless authorized in writing by the supplier.
All goods carry only such warranty, if any as is furnished by the manufacturer thereof, or as implied by law. The Supplier warrants their product for domestic use only, that is materials are free from faulty workmanship for a period of twelve months from date of delivery. This warranty excludes those components supplied by other Suppliers, damage caused by neglect or misuse of materials supplied, powder coating fading, installation of materials less than 500 metres from any marine environment (salt water ocean or lake), labour costs associated with installation or removal of defective products, unless the freight is prepaid by the Customer. NOTE – No warranty work will be completed whilst ever the Customer’s account is in default of the agreed trading terms.
The Supplier shall not be liable for any amount greater than the sales price of the product originally supplied. Without limiting the meaning of this clause, the Supplier shall not be liable for any claims, loss, expense whatsoever, how so every arising, or in any event in any way whatsoever for any contingent, consequential direct/indirect special, or punitive damages arising in relation thereto, and the Customer acknowledges this express limit or liability and agrees to limit any claim accordingly. Further the Supplier shall not be responsible directly or indirectly for any consequential loss or maintenance, us or operation of the product by the Customer, or to any third party, or from any failure of the product whether defective or not.