It is the responsibility of the Customer to carefully inspect the goods immediately after they are delivered. Credit claims will only be recognized if made in the first instance by phone within 72 HOURS of receipt, and also in writing within 7 days of delivery. Claims outside this period will be at the absolute discretion of the Supplier, and its decision final and binding on the Customer. All Goods returned must be in original condition and packaging and complete in every detail. Goods will only be accepted if the freight is prepaid by the Customer.
In the event the Customer elects to return goods or cancel goods on order, the supplier at its absolute discretion reserves the right to charge a 10% handling fee on the amount involved. Further, no return of goods will be accepted, without prior approval of the Supplier in writing. Returns/exchanges must be issued within a 30 day period unless authorized in writing by the supplier.